You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Once you have placed your order via our website or with a member of our sales team, we will contact you to confirm the estimated lead time for your chosen product(s). The lead time is an estimate as to when your order will be dispatched and does not include time in transit. Lead time depends on the season and overall demand. We endeavour to keep this lead time as short as possible to ensure you are on the water as quickly as possible. However, we cannot make guarantees or assurances as to the lead time when you first make your order with us. You will be notified when your products have been shipped.